Friday, September 7, 2012

The Saddest of Sad-Faces...

UPDATE: I received my package from Lost In Makeupland. The products are gorgeous and wearable. I also received a partial refund from the owner. I would consider trying the company again in the future, if the TAT was lessened/straightened out.

So. It's with a heavy heart that I write this blog. It's going to be a short one, because it's basically an update on my last post (45 Days To Decide). I've finally heard from the owner of the company in question, and it was handled in a way that I consider unprofessional and wrong. My order was shipped on Wednesday, according to the company owner, but I wasn't emailed or informed of this until I posted in a Facebook group about my frustrations with this order. The only way I got any response to my questions was via members of that same Facebook group PM'ing the owner to get a response. That shouldn't have happened.

Now, going back, remember: I emailed the company's contact email, and eventually sent a PM to the owner's personal FB page. The company owner was on FB *after* I had sent my PM asking about my order, and did not respond in any way, shape, or form to either message, neither PM nor email. Initially, I was offered a partial refund OR a refund of shipping, with an increase in product sent. Color me dubious. Later, I was sent something (I won't say what here) to show me that a refund would not be coming anytime soon, partial or otherwise. I am particularly saddened because this company, by all accounts, makes excellent product. I'll let you know, if and when I get mine. Until then, I can say without hesitation that I cannot recommend Lost In Makeupland.

The owner has stated that she is unable to fulfill any further orders, and is shutting the shop down, but the site is still active, and I was able to add items to my cart today, when I tested. So I am naming the shop in question as a warning to other indie shoppers out there: beware of Lost In Makeupland. I'm sorry it's come to this, I truly wanted to love this shop and recommend it to everyone, but I can't in good conscience stay silent, not when the shop is still operational, waiting for someone else to fall into the same hole.


  1. I'm one of the group and in the same position. I hope to receive my order and the deal we made. I am grateful I didn't order much but this just sucks.

    However, I'm a bit worried about the refund thing now. I can forget about that?


  2. It's not good that the shop is still open :( I'm just bummed it's come to down to this, and now I find myself sitting here hoping everything works out for all of us. I never expected this to happen :(

  3. Tragic! I could imagine how difficult it must have been to write this post I'm sure but was definitely necessary to get the word out so thank you & I hope everything works out for those who are still waiting on orders.